At Sarafrs Jewellery, we value your satisfaction and strive to provide you with the highest quality products and services. We understand that circumstances may arise that require the cancellation of an order or the need for a refund. Below is our Cancellation & Refund Policy outlining the procedures and guidelines for cancellations and refunds.

Order Cancellation:

  1. Cancellation Period: You may cancel your order within 1 hours of placing it. Once the cancellation period has elapsed, your order will be processed for shipment, and cancellation may not be possible.
  2. Cancellation Procedure: To cancel your order, please contact our customer service team immediately with your order details. We will make every effort to accommodate your request if it falls within the cancellation period.

Refund Policy:

  1. Eligibility for Refunds: Refunds may be issued under the following circumstances:
    • The order is cancelled within the specified cancellation period.
    • The product received is defective, damaged, or not as described.
    • The product is returned in its original condition and packaging, accompanied by the original proof of purchase.

  2. Refund Processing Time: Once your request for a refund is approved, refunds will be processed within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

  3. Refund Method: Refunds will be issued using the same payment method used for the original purchase. If the original payment method is unavailable, alternative arrangements may be made at the discretion of Sarafrs Jewellery.

Return Shipping:

If a return is necessary due to product defects or errors on our part, Sarafrs Jewellery will cover the cost of return shipping. For all other returns, including cancellations initiated by the customer, the customer is responsible for the return shipping costs.

Exchange Eligibility:

  • Products eligible for exchange must be in their original condition, unworn, and accompanied by the original proof of purchase (receipt or order confirmation).
  • The exchange request must be initiated within 1 days of receiving the product.

Exchange Process:

  1. Contact Customer Service: To initiate an exchange request, please contact our customer service team via email at or call us at 8875285318. Provide your order details and the reason for the exchange request.
  2. Approval and Instructions: Once your exchange request is received, our customer service team will review your request and provide further instructions, including the return shipping address and any additional information required.
  3. Prepare for Return: Package the product securely in its original packaging, along with the original proof of purchase. Ensure that the product is in its original condition and unworn.
  4. Shipping the Product: Ship the product back to us using a trackable shipping method. Please note that the customer is responsible for the return shipping costs unless the exchange is due to product defects or errors on our part.
  5. Receive Exchange: Once we receive the returned product and verify its eligibility for exchange, we will process the exchange and ship the replacement product to you. You will receive a confirmation email with the tracking information once the replacement product is dispatched.

Additional Information:

  • Exchange requests are subject to product availability. If the requested product is not available, we will offer alternatives or issue a refund as per our Cancellation & Refund Policy.
  • Customized or personalized products may not be eligible for exchange unless they are defective or not as described.
  • Please ensure that the return package is adequately insured, as we are not responsible for any loss or damage that may occur during transit.

Contact Us:

If you have any questions or concerns regarding our Cancellation & Refund Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Sarafrs Jewellery is nothing short of exceptional.

Email :

Sarafrs Jewellery reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.